Q: Do you keep my jewelry at your store to perform repairs?
A: Absolutely! We have 4 full-time jewelers on our staff, and we are among the most technologically advanced jewelry stores in Colorado. With our talent and our tech, your jewelry is in the best care and stays locked up until it is time for our jewelers to perform their work.
Q: Will you inspect and repair my jewelry even if I didn’t buy it from you?
A: We are happy to inspect any and all jewelry. With many jewelers retiring and fewer stores keeping their trade work on-site, we are happy to help you with any of your jewelry needs. Some local stores even refer clients to us because of our talent and technology!
Q: What do you charge for cleaning jewelry?
A: Nothing at all! Cleanings and inspections are always free. If we find any issues that may cause a problem in the future, we will even provide a free quote for the repair.
Q: Do you offer appraisal services?
A: We do. We have a Graduate Gemologist on-site and equipment which enables us to identify virtually all gems and metals available on the market.
Some of our services include:
1) Basic gem and diamond identification.
2) Written appraisals for obtaining insurance.
3) Estate evaluations; which includes sorting genuine pieces from costume jewelry, and evaluating which pieces may need a full written insurance appraisal if they are high-value items.
Q: How much does it cost to size a ring?
A: There are many variables that into sizing a ring.
1) Are we sizing the ring up or down?
2) How many sizes will it change by?
3) What kind of metal is the ring (silver, gold, platinum, palladium, or stainless steel)?
4) How many gems are in the piece?
5) Is it a part of a set that will be soldered together?
Most ring sizings start at $35, but the price can be as high as $350 for heavy rings with many gems.
Q: What is the best way to clean my jewelry at home?
A: We recommend only using Dawn dish soap and a toddler toothbrush. Many over-the-counter jewelry cleaners contain harsh chemicals that actually damage your jewelry! Dawn dish soap is formulated to cut through oils (as well as lotions and perfumes) without causing damage, and toddler toothbrush bristles are soft enough to clean under your gems without scratching or damaging the metal.
Q: How often should I have my jewelry professionally inspected?
A: We recommend every 6 months (whenever you change your clocks). The reason for this frequency is everyday wear and tear on your jewelry can cause gems to become loose in their settings. Diamonds and gems are so much harder than the metals they are set in that when something comes loose it acts like a miniature saw blade that is continually cutting into your prongs and channels. It is much easier and more cost effective to tighten a gem that has recently come loose than to replace a missing stone and rebuild a setting.
Q: How can I know the diamond I drop off is the diamond I pick up?
A: Diamonds have many unique identifying characteristics. All of our workstations have cameras that allow us to show you these characteristics, and we can even print off a picture you can take with you. Once you are able to recognize the characteristics of your diamond, you will be able to better recognize your diamond in the future.
Q: Do you offer returns on purchases?
A: We do not accept returns. We offer exchange or store credit on showroom purchases for equal value within 30 days of purchase.